Jerril, Tamera and team,
I am not quite sure how to express my thanks to you. As you know, it was only a few months ago that I began the process of researching estate sales, various companies, and how they work. I consider myself a business-oriented person, but have to admit that I was lost and scared about this whole process. I wanted to do the right thing for my Mom and Dad and all of their beloved possessions. This was a big challenge made even bigger by being in the midwest! After our initial call and meeting, I was impressed that you weren’t completely frightened by the volume of items in the 5,500 sq ft house, both large and small —a few of your competitors weren’t up to the task! You went into great detail to explain the process, what to expect, how you get paid, and what happens after the sale.
Given the task ahead of you, I truly thought there was NO WAY that you could get that giant house full of stuff sale-ready in less than 10 days, but you did!! It was an even bigger relief to know that you found Mom’s diamond necklace (that I couldn’t even find) and returned it to her—I am not sure that others would have done the same. I appreciate the fact that you updated me during the setup process, and after each day of the sale, and comforted me as my emotions finally got the best of me when the sale was complete. Of course, what we wanted most was to maximize value, and sure enough, you came through there, too, more than doubling the gross figures you thought you could attain.
I would recommend your company—no, your PEOPLE, to anyone who is considering an estate sale in your area. You were honest, dependable, and very comforting in an extremely difficult process. I only wish that I were there to thank you in person.
With many, many thanks!!!